Return policy

30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return. To be eligible, the product must be in its original condition: unopened, unused, with all labels intact, and in the original packaging. Proof of purchase (invoice or receipt) is required.

⚠️ Return shipping costs are the responsibility of the customer. We do not issue prepaid return labels.

Returns must be requested in advance via email at hello@orioudh.com. Items sent back without prior approval will not be accepted.

Please send returns to:
ROMSCENT TRADING SRL
287 Theodor Pallady Blvd,
IOR2 Court, Sector 3,
Bucharest, Romania, 032258


Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately at hello@orioudh.com, so we can resolve the issue promptly.


Non-Returnable & Exception Items

According to O.G. 34/2014, the following products cannot be returned:

  • Sealed products that have been opened, especially fragrances. Opened or sprayed perfumes are not eligible for return due to hygiene and authenticity concerns.

  • Cosmetic and personal care items that are unsealed.

  • Custom or personalized products.

  • Items whose price is dependent on financial market fluctuations.

  • Hazardous materials, flammable liquids or gases.

  • Perishable goods, including flowers or plants.

  • Gift cards and items purchased on sale or as part of promotional campaigns.

❗ If multiple identical products are purchased, only one unit may be opened for evaluation. The rest must be sealed to be eligible for return.


Return Conditions

Returned products must:

  • Be in the same condition as delivered (unused, sealed, in original packaging).

  • Include all accessories, tags, and documents.

  • Not show signs of wear, damage, or tampering.

Returns that do not meet these criteria may be rejected or subject to partial refund based on the condition of the returned item.

We reserve the right to refuse unjustified, repeated returns (more than 3 per customer).


EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are located in the European Union, you have the right to cancel your purchase within 14 days of receiving your order without giving any reason. You then have another 14 days to return the product.

Returned items must be:

  • Unused, sealed, and in original packaging.

  • Accompanied by proof of purchase.

You will be refunded the order value, excluding shipping costs. Return shipping is at your expense.


Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

💡 Note: It may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@orioudh.com.